Comments on: Air Canada Customer Service

By: To the Point with Bozic || AIR MILES: I Admit It, I’m Addicted

To the Point with Bozic || AIR MILES: I Admit It, I’m Addicted — Fri, 20 Feb 2015 17:46:52 +0000

[...] years I have shared some of my flying experiences with Air Canada. Like a couple years ago when an Air Canada attendant in Mexico wouldn’t let me board because my name wasn’t on a list wh…. It was in the computer, but….I have to stop now because if I keep going down memory lane I [...]

By: Mattew H

Mattew H — Tue, 05 Feb 2013 19:56:06 +0000

I have personally gone to great lengths to avoid Air Canada. Never had a good experience with them. Why o why do they not care about their customers?

By: Air Can't-ada

Air Can't-ada — Fri, 01 Feb 2013 17:05:11 +0000

Air Canada should change their motto to “Were not happy until you’re not happy”
My story is the same as Kelly’s except that the manager had actually closed the flight a minute early, refused to allow us to check in since luggage had already been loaded, and refused to let me board with my suitcase as carry-on even though it would have fit under the seat in front of me with plenty of space to spare. He also refused to let me send my bag on the next flight as apparently bags aren’t allowed to fly alone. (As a previous hotel front desk agent, I know this to be beyond false as Air Canada is notorious in the hotel industry for losing people’s bags and having them delivered in the middle of the night or even a day or two after the guest had arrived.) I was so upset at how the manager was dealing with the situation I burst into tears in front of a line-up of customers and he showed ZERO compassion. Needless to say I spent the next 5 hours getting increasingly drunk and loudly badmouthing Air Canada throughout the entire airport.
Oh and i can’t forget to mention that the reason we were anywhere near the time cut-off was because the Calgary airport was undergoing major construction which re-routed traffic around the entire airport property eating up at very least 15 minutes of our time as there was no clear signage to direct cars to the new entrance.
I only booked Air Canada because it was $9 cheaper than WestJet. Well after the $375 it cost to get tickets on the next departing plane, I regret not eating the $9 difference and actually ENJOYING my flight.
Never. Booking. Air Canada. Again.

By: Leann Scarlett

Leann Scarlett — Tue, 29 Jan 2013 21:22:46 +0000

Thank You Boris….
even tho you went through a crazy ordeal with Air Canada, I would like to thank you for the laughter you brought to my office today … si … you made us laugh … you have a terrific way of writing and getting your point accross. Frustrating as it must have been for you, I am sure you will look back at this blog and put a smile on your face as well. A learning experience you shared with us all … when in disbelief keep asking questions

By: Kelly Rowe

Kelly Rowe — Fri, 25 Jan 2013 19:53:50 +0000

Sadly I have a similar story. It was in 01, I know a long time ago, I should let it go. It was shortly after 9/11. They had just began the practice of checking in 1 hour before departure. It was a regional flight from Vancouver to Kelowna. I was 2 minutes later, so only 58 minutes before my regional flight when the attendant stated, Nope, you cannot board. You have to be here an hour before. The banter continued and at the end of the day I had to wait 5 hours for the afternoon flight to get home. I could have driven faster.
Never have quite forgiven them for that. I see nothing has changed.

By: Mike Rogozynski

Mike Rogozynski — Thu, 24 Jan 2013 20:14:11 +0000

It really is too bad that customer service means so little, when it’s the customer who ultimately helps make the business successful! It’s of the utmost importance to ensure this isn’t neglected in our business.

We were glad to have you around for a few extra days!

By: Wayne Campbell, Invis-Prince George

Wayne Campbell, Invis-Prince George — Wed, 23 Jan 2013 17:54:29 +0000

A hundred years ago, when I used to work for Bill Patton, I used to fly between Calgary and Vancouver to see my folks quite often. Some times I took CP Air, other times I took Air Canada, and sometimes I took one airline going, but the other coming back. Being able to compare like that, the difference, the arrogant attitude of the Air Canada employees, was noticable. Eventually I came to regard flying Air Canada like going for a root canal.

I have been flying just WestJet for the last number of years. But apparently nothing has changed with Air Canada.

Thank you for the status update Boris, its ggod to know!

By: KarenB

KarenB — Wed, 23 Jan 2013 16:08:22 +0000

Boris- What a great blog… Mine would have had a few more bleeps in it so you did well.
This comes as no surprise to a lot of fellow Air Canada Travelers. Air Canada is the only Airline that can get away with this astonishing customer service plan because they have no fear and do not suffer the same consequences as others might had they adapted this same technique..

This serves us well in our own industry, it proves, the biggest investment we can make in our own business’ is our customer service. It reminds us of who we do not want to be akin to.

From: Stranded in Vancouver after 23 hour flight from Australia, because Air Canada had cancelled our home flight due to it not being full… and had neglected to rebook us and the next flight was full… We had to fly West Jet home .. Although we had paid a round trip from our home city to Air Canada. Hmmmm…

By: Michele Hall

Michele Hall — Wed, 23 Jan 2013 15:49:51 +0000

I have traveled with air Canada and both times have nearly missed my plane due to the lack of organization at the check in desk. West Jet seems to have things down to an art !!